AI-Powered Field Service Management Software
The industry-standard FSM platform for automobile workshops, AC/HVAC, plumbing, electricals and every service trade — digital job cards, technician dispatch, parts inventory, customer e-approvals and WhatsApp updates, with AI estimating every job.
Purpose-Built for Automobile Workshops & Car Service Centres
From single-bay garages in Kerala to multi-branch automotive groups across the UAE, Saudi Arabia and Australia — Dictode replaces paper job cards, WhatsApp chats and Excel sheets with one connected workshop platform built around the vehicle, the technician and the customer.
- VIN-decoded digital job cards with vehicle, customer & complaint details
- Multi-bay & lift scheduling with drag-and-drop board for service advisors
- Full vehicle service history & odometer log by registration number
- AI-generated estimates from past similar jobs & complaints
- Parts requisition with live stock check across warehouses & branches
- Photo & video documentation of every job — before, during, after
- Customer e-approval before any extra work or change of scope
- WhatsApp status updates to the customer at every milestone
- Warranty & insurance claim tracking with document attachments
- Multi-branch consolidation with central reporting & KPIs
One Platform — Every Service Trade
The same job card, parts and dispatch engine powers automobile workshops, AC technicians, electronics repair shops, plumbers, electricians and facility teams across India, the GCC and ANZ.
Digital Job Cards / Work Orders
Replace paper with smart job cards capturing customer, asset, complaint, diagnosis, parts, labour and signatures — searchable, audit-ready and linked to every photo and invoice.
Estimates & Customer Approvals
Generate itemised estimates with parts and labour, send over WhatsApp/email and capture customer approval or rejection digitally — every change of scope re-routed for fresh approval.
Technician Scheduling & Dispatch
Drag-and-drop dispatch board with skill-matching, workload balancing, route planning for field jobs and live status from every technician's mobile app.
Parts & Spare Inventory
Multi-warehouse stock with batch, serial, expiry and supplier tracking, auto-reorder levels and live availability check inside the job card before promising the customer.
Labour & Service Pricing
Service catalogue with standard labour hours, hourly rates per skill, package pricing, AMC contracts and customer-specific rate cards — applied automatically on every estimate.
Photo/Video Job Documentation
Mandatory before/after photos and short videos attached to the job, time-stamped and geo-tagged — proof for the customer, the insurer and your own quality team.
SLA & Turnaround Tracking
Configurable SLAs per service type and customer contract, with live countdown, breach alerts, escalations and a TAT report your operations team can actually act on.
Customer Communication
Native WhatsApp Business API and SMS gateways for India, UAE, Saudi Arabia and ANZ — automated estimate sharing, status pings, feedback requests and payment links.
GST/VAT-Compliant Invoicing
India GST with HSN/SAC and IRN/QR e-invoicing, UAE FTA VAT, Saudi ZATCA Phase-2 and Bahrain/Oman/Qatar/Kuwait VAT — invoices generated straight from the closed job card.
AI That Estimates, Schedules & Talks to Customers
Dictode bundles autonomous AI agents that turn complaint descriptions into estimates, predict the parts a job will need, match the right technician and write the WhatsApp update — so your service advisors focus on customers, not data entry.
- AI estimate generator from photos, symptoms & complaint text
- Predictive parts requirement — pull stock before the bay opens
- Technician skill-matching agent assigns the right specialist automatically
- AI-detected upsell opportunities ("brake pads due", "AC gas refill recommended")
- Generative WhatsApp updates in the customer's language — English, Hindi, Malayalam, Arabic
- Fraud & duplicate-charge detection across job cards, parts and invoices
Industries We Serve
Pre-configured playbooks for every service trade — go live in days, not quarters, across India, the GCC, Australia and New Zealand.
Automobile Workshops & Garages
Built for car service centres, multi-brand garages and accident-repair shops across India and the GCC — VIN-based job cards, multi-bay scheduling, insurance claims and vehicle history out of the box.
AC & Refrigeration Service
For AC, chiller, refrigerator and cold-storage service companies — site visits, gas-refill logs, AMC contracts, BTU-rated equipment registers and recurring preventive-maintenance schedules per customer location.
Mobile & Electronics Repair
Smartphone, laptop, TV and consumer-electronics repair shops get IMEI/serial intake, device condition forms, parts compatibility, warranty-claim tracking and pickup/drop coordination on WhatsApp.
Computer & IT Services
IT service desks, computer repair shops and managed-service providers manage tickets, on-site visits, asset tagging, AMC contracts and remote-support sessions with SLA timers and chargeable hours.
HVAC & Plumbing
HVAC contractors and plumbing companies dispatch crews with route-optimised schedules, capture site photos, raise material requisitions on the go and invoice with full VAT/GST compliance.
Electrical & Solar
Electricians and solar-installation firms track multi-day projects, panel/inverter serials, generation guarantees, AMC visits and statutory test reports — all tied to the original work order.
Industrial Machinery (CMMS)
A full CMMS for plant maintenance teams in India and the Gulf — asset hierarchy, breakdown and preventive work orders, spare-part BOMs, MTTR/MTBF analytics and ISO-audit-ready histories.
Facility & Building Maintenance
Facility management companies serving malls, towers and residential complexes run multi-trade tickets, vendor SLAs, contract billing and tenant-facing service portals with WhatsApp updates.
Estimate → Approval → Work → Invoice — All Digital
Win customer trust with a transparent, paperless service journey. Every step — estimate, approval, work, invoice and feedback — is captured, time-stamped and shared on WhatsApp in the customer's own language.
- WhatsApp-shared estimate with photos, parts and labour breakdown
- One-tap customer approval, rejection or comments on the estimate
- Change-of-scope re-approval whenever additional parts or labour are needed
- Before/after photo & video evidence attached to every job card
- Live job status tracking link for the customer — no more "where's my car?" calls
- Digital signature on completion and warranty acceptance
- Paperless e-invoice with embedded UPI / payment link
- Post-service feedback & rating request triggered automatically
Parts, Inventory & Vendor Management
A workshop-grade inventory engine wired directly into your job cards — so spares are always available, always traceable and always priced right.
Multi-Warehouse Stock
Track spares across the main store, every branch, every service van and consignment locations — with live availability inside the job card before you promise a delivery date.
Low-Stock Auto-Reorder
Per-part minimum, maximum and reorder levels with auto-generated purchase indents — never lose a job because a fast-moving filter, hose or capacitor was out of stock.
Vendor Purchase Orders
Vendor master, rate comparisons, multi-currency POs for GCC imports, GRN with quality check and three-way matching against bills — all linked back to the job that triggered the purchase.
Batch & Serial Tracking
Capture batch, serial, IMEI, manufacturing date and warranty period on receipt — and recall instantly which customer, vehicle or device a specific spare went into.
Returns & Warranty Claims
Manage customer returns, supplier returns, debit notes and warranty claims to OEMs with full document trail — recoveries posted automatically to receivables.
Inter-Branch Transfers
Move spares between branches and service vans with stock-transfer notes, in-transit visibility and automatic accounting entries — no more phone calls to find a part.
Mobile App for Technicians in the Field
Whether your team is fixing an AC in a Dubai apartment, repairing a generator on a Kerala construction site or servicing a fleet of trucks in Riyadh — the Dictode technician app turns every smartphone into a complete field service terminal.
- Native iOS & Android apps designed for technicians, not office users
- Full offline mode — update job cards even with no signal, syncs later
- GPS-tagged check-in / check-out with geofencing for site visits
- Photo, video and voice-note capture directly on the job card
- On-screen customer signature capture on completion
- Parts consumption logging on mobile — stock auto-deducted from van
- One-tap navigation to the customer's exact location via Google Maps
- Live dispatch board for managers — see every technician, every job, in real time
GST, VAT & E-Invoicing Built In
One product, every tax regime. Dictode Field Service Management keeps you compliant across India and the GCC so your service business never misses a filing — no separate accounting plug-ins required.
- India GST with HSN/SAC codes for services & spare parts
- E-invoicing (IRN/QR) auto-generated for invoices above the threshold
- UAE FTA VAT — compliant tax invoices & audit file (FAF) export
- Saudi Arabia ZATCA Phase-2 e-invoicing with XML integration
- Bahrain, Oman, Qatar & Kuwait VAT-ready invoicing
- TDS on labour charges and contractor payments handled automatically
- Full audit trail and per-fiscal-year locking with tamper-evident logs
Service Businesses That Run on Dictode Win Back Their Day
Frequently Asked Questions
Everything automobile workshops, repair shops and service businesses ask before they pick a work order platform.
Is this designed for automobile workshops only, or can other service businesses use it?
While Dictode is purpose-built for automobile workshops, garages and car service centres in India, UAE and the GCC, the same platform powers AC and refrigerator repair, mobile and electronics repair, computer and IT services, HVAC, plumbing, electricals, industrial CMMS and facility maintenance teams — any service business that runs on job cards, parts and technicians.
Can customers approve job estimates via WhatsApp?
Yes. The moment an estimate is created, Dictode sends it to the customer over WhatsApp with photos, parts breakdown and labour. The customer taps approve, reject or request changes — and your team only starts paid work once approval is logged with an audit trail, eliminating disputes on extra charges.
Does it track vehicle service history with the registration number?
Absolutely. Each vehicle is identified by registration number or VIN, with a full history of previous job cards, parts replaced, labour performed, odometer readings and technician notes. When the vehicle returns, your service advisor sees the complete history instantly and AI suggests due services like brake pads, filters or coolant flush.
How does parts and spare inventory integrate with jobs?
Parts move live with the job card. Technicians or service advisors raise a requisition, stock is checked across warehouses and branches in real time, low-stock parts auto-trigger purchase orders, and consumption posts straight to the customer invoice with batch, serial and warranty data captured automatically.
Is there a mobile app for technicians working on-site?
Yes. Dictode ships native iOS and Android apps for field technicians. They can view assigned jobs, update status, capture before/after photos and voice notes, log parts consumed, navigate to the customer site, collect e-signatures and even work fully offline — data syncs automatically once back online.
Does it support GST e-invoicing and UAE FTA VAT?
Yes. Dictode generates GST-compliant invoices with HSN/SAC codes and IRN/QR e-invoicing for India, UAE FTA VAT, Saudi ZATCA Phase-2 e-invoicing and VAT for Bahrain, Oman, Qatar and Kuwait. TDS on labour, audit trail and per-fiscal-year locking are built in for clean compliance everywhere you operate.
Take Your Workshop or Service Business Paperless
From single-bay garages to multi-country service groups — digitise job cards, parts, technicians and customer approvals on one AI-powered platform trusted across India, the GCC and ANZ.
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