Glossary

Plain-English definitions of the software, AI, and compliance terms that come up most often in our work with clients.

AI Agent

An autonomous AI system that perceives its environment, plans multi-step tasks, uses tools, and executes actions without continuous human input.

CRM— Customer Relationship Management

Software that centralises customer data, tracks interactions, and manages the full sales and support lifecycle.

DPDP— Digital Personal Data Protection Act

India's 2023 data protection law governing how personal data of Indian residents is collected, processed, and stored.

ERP— Enterprise Resource Planning

Integrated software that unifies finance, inventory, HR, procurement, and operations into a single system.

GDPR— General Data Protection Regulation

The EU's landmark data protection regulation that sets strict rules for processing personal data of European residents.

HMS— Hospital Management System

An integrated software platform that manages patient records, appointments, billing, inventory, and clinical workflows in a healthcare facility.

LLM— Large Language Model

A deep learning model trained on vast text data that generates, understands, and reasons over human language at scale.

POS— Point of Sale

The system at which a retail or hospitality transaction is completed, combining hardware, payment processing, and sales management software.

RAG— Retrieval-Augmented Generation

An AI architecture that grounds large language model responses in retrieved documents or knowledge bases, reducing hallucinations.

SaaS— Software as a Service

A cloud delivery model where software is hosted centrally and accessed over the internet on a subscription basis.