गोपनीयतानीति

1. Data Controller

The data controller responsible for your personal data is:
Dictode
Calicut, Kerala, India
Email:info@dictode.com
Phone: +91 974 608 4243

2. Information We Collect

We collect the following categories of personal data:

a) Information You Provide

• Name, email address, phone number, and organization when you submit our contact or enquiry forms
• Service or product interest and project details you share with us
• Any other information you voluntarily provide via email, phone, or WhatsApp

b) Information Collected Automatically

• IP address (anonymised), browser type, device type, operating system
• Pages visited, time spent on pages, referral source, and click patterns
• Cookies and similar tracking technologies (see Section 5)

3. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on one or more of the following legal bases:

• Consent:You have given clear consent for us to process your personal data for specific purposes (e.g., analytics cookies, marketing communications).
• Contract:Processing is necessary to fulfil a contract or respond to your enquiry about our services.
• Legitimate Interest:Processing is necessary for our legitimate business interests, such as improving our Website and services, provided your rights do not override these interests.
• Legal Obligation:Processing is necessary to comply with applicable laws.

4. How We Use Your Data

• To respond to your enquiries and provide requested services
• To send project proposals, quotes, and service-related communications
• To analyse website usage and improve our Website, content, and user experience
• To ensure the security and proper functioning of our Website
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies. We use Google Analytics Consent Mode v2 to ensure tracking only occurs with your explicit consent.

a) Essential Cookies

These are strictly necessary for the Website to function and cannot be disabled. They include session cookies and security tokens.

b) Analytics Cookies (Google Analytics)

We useGoogle Analytics 4(Measurement ID: G-9D026JTQGE) to understand how visitors interact with our Website. Google Analytics collects data such as pages visited, session duration, device type, and geographic location (country-level). IP addresses are anonymised.

Analytics cookies areonly activated after you explicitly consentby clicking "Accept All" on our cookie consent banner. If you click "Essential Only", no analytics data is collected.

Google Analytics cookies used:_ga,_ga_*(expire after 2 years and 24 hours respectively).

For more information, seeGoogle's Privacy PolicyandGoogle Analytics Opt-out Browser Add-on.

c) Managing Your Cookie Preferences

You can change your cookie preferences at any time by clearing your browser's local storage or cookies for this Website, which will cause the consent banner to appear again on your next visit. You can also disable cookies in your browser settings.

6. Data Sharing & Third Parties

We may share your data with the following categories of third-party service providers, solely for the purposes described in this policy:

• Google LLC— Google Analytics for website analytics (data processed in the USA under EU-US Data Privacy Framework)
• Hosting Providers— For secure website hosting and data storage
• Email Service Providers— To send enquiry responses and service-related communications

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with GDPR.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including India and the United States (for Google Analytics). We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

8. Data Retention

• Enquiry data:Retained for up to 3 years after your last interaction, unless you request earlier deletion.
• Analytics data:Google Analytics data retention is set to 14 months. Cookie identifiers expire as noted in Section 5.
• Consent records:Stored in your browser's local storage until cleared.

9. Your Rights Under GDPR

If you are located in the EEA, UK, or other jurisdictions with applicable data protection laws, you have the following rights:

• Right of Access:Request a copy of the personal data we hold about you.
• Right to Rectification:Request correction of inaccurate or incomplete data.
• Right to Erasure:Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing:Request that we limit how we use your data.
• Right to Data Portability:Receive your data in a structured, machine-readable format.
• Right to Object:Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent:Withdraw your consent at any time (this does not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact us atinfo@dictode.com. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection supervisory authority.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure server hosting, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page indicates when the latest revision was made. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email:info@dictode.com
• Phone:+91 974 608 4243
• Address:Dictode, Calicut, Kerala, India